FAQs

When will my order ship?

For stock items, we aim to prepare your orders within five working days excluding, Saturdays, Sundays or Bank holidays. For U.K. customers we offer recorded second class shipping. If you wish your order to be shipped very fast, please do not hesitate to contact us. Customers in Europe and Rest of the World: Orders are sent using International Royal Mail - Signed For and shipping costs are calculated correspondingly.

With the current UK Lockdown, please note that we limiting the amount of postings to twice a week (Tuesdays & Fridays).

Do you offer Click & Collect?


We offer a FREE Click & Collect service at our Nottinghamshire location. Items available and in stock can usually be collected within 5 days of the order being placed online. You will receive a confirmation email when your item is ready and you are more than welcome to reach out to us to discuss specifics.

 


Can my order be gift wrapped and / or include a gift message?


We do not currently offer gift wrapping as part of our service, but we are more than happy to wrap your purchase in brown packing paper, alongside our standard packaging. You can select an option to include a personal gift message as part of your checkout, please add your text, which will be hand written on our beautiful illustrated postcard.

 


Will I receive order confirmation?


An order confirmation will be sent to your email address on placing your order.

This order confirmation includes your order number, delivery address, order total and optional gift message. Please review this information as soon as possible to ensure all addresses, items and details are correct. If you need to make any changes to your order, please contact the Stanley Biggs Team at contact@stanleybiggs.co.uk.

 

 

How should I care for my Stanley Biggs wool garments?


For best results, we would recommend only Dry Cleaning the Stanley Biggs Trousers, Scarves and Caps.

Our Knitwear can be washed at home. On a cool 30 degrees Hand Wash. There are some great eco-friendly wool detergents available online, but be sure not to rub the garment (to avoid bobbling). Cold rinse the garments and avoid wrining.

Drying your wool jumper is just as important as washing it properly; do not tumble dry, and try to dry it flat (if you do hang from a washing line, do so from the bottom of the hem) and avoid direct heat and sunlight. To iron, use a warm setting.

 

Is shopping online with Stanley Biggs safe and secure?


Yes. Our site features security systems to encrypt your payment details, making it virtually impossible to be read over the Internet.

 


Can I cancel, return or exchange my order?


Of course you can. Our full terms and conditions can be viewed here www.stanleybiggs.co.uk/returns. To action, please contact the Stanley Biggs team quoting your order number at contact@stanleybiggs.co.uk.

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