FAQs

When will you ship my order?

For stock items, we aim to prepare your orders within five working days excluding, Saturdays, Sundays or Bank holidays.

For all our customers we offer tracked shipping via our shipping provider Parcels2Go where a range of couriers are available to us. This allows us to keep our services continuously available, should a courier not be able to meet reasonable turnarond times.

Turnaround times once an item is collected by the courier:

UK - 3 working days

US - 5 working days

Europe - 5 working days

Rest of the World - 7-10 working days

Please be mindful that delays may happen; theglobal pandemic, national holidays and customs (where applicable) may cause unforeseen delays. This is not under our control.

If you wish your order to be shipped quicker, please do not hesitate to contact us to make unique arrangements.

Please note have two collections a week (Tuesdays & Fridays).

Do I have to pay for Shipping?

 

Yes, all shipping is calculated at checkout, depending on the weight and parcel size. For UK customers, we offer free shipping.

I am an overseas customer, do I have to pay VAT?

In short, no, if you are outside of the UK, you will not be charged VAT. This is all calculated at checkout for you.

There may be other local taxes and duties that may be charged by the local duties office when entering the country. These are not under our control.

 

Do I have to pay Customs & Import Duties?

Yes, you will. This is all calculated by the border authorities. They will then be in touch with you to arrange for these fees to be settled before releasing your parcel. This is why we ask you for your email address and telephone number.

For our US Customers, it is worth noting that there is an Import Tax threshold for parcels with a value of up to $800 (circa £600).

For our EU Customers, we can now offer a service where customs duties & taxes are settled before we ship your parcel, thus allowing a quicker delivery turnaround. This is known as DDP (Delivery Duties Paid).

If you wish to arrange this, please indicate with "DDP" in the notes system when ordering & we will be in touch with a seperate invoice once we have calculated this with our courier. Please note, we cannot provide information of charges before we receive an order from you.

If you do not wish to do this, we will send normally, where Customs will hold the parcel until you settle duties & taxes.This is known as DDU (Delivery Duties Unpaid).

Do you offer Click & Collect?


We offer a FREE Click & Collect service at our Nottinghamshire location. Items available and in stock can usually be collected within 7 days of the order being placed online. You will receive a confirmation email when your item is ready and you are more than welcome to reach out to us to discuss your collection in detail.

 


Can my order be gift wrapped and / or include a gift message?


We do not currently offer gift wrapping as part of our service, but we are more than happy to wrap your purchase in brown packing paper, alongside our standard packaging. You can select an option to include a personal gift message as part of your checkout, please add your text, which will be hand written on our beautiful illustrated postcard.

 


Will I receive order confirmation?


An order confirmation & receipt will be sent to your email address on placing your order.

This order confirmation includes your order number, delivery address, order total and optional gift message. Please review this information as soon as possible to ensure all addresses, items and details are correct. If you need to make any changes to your order, please contact the Stanley Biggs Team at contact@stanleybiggs.co.uk.

Please note, we do not send a paper copy of this, so please retain the email for safe keeping.

 

Is shopping online with Stanley Biggs safe and secure?

 


Yes. Our site features security systems to encrypt your payment details, making it virtually impossible to be read over the Internet.

 


Can I cancel, return or exchange my order?


Of course you can. Our full terms and conditions can be viewed here www.stanleybiggs.co.uk/returns. To action, please contact the Stanley Biggs team in the first instance quoting your order number at contact@stanleybiggs.co.uk.

CARE INSTRUCTIONS

Here are some guidelines on how to look after your new clothing from The Biggs Collection.

Wool Garments

For best results, we would recommend only dry cleaning the Stanley Biggs Trousers, Scarves and Caps.

Our Knitwear can be hand washed at home on a cool 30 degrees celsius.

There are some great eco-friendly wool detergents available online, but be sure not to rub the garment (to avoid bobbling).

Cold rinse the garments and avoid wrining.

Drying your wool jumper is just as important as washing it properly; do not tumble dry, and try to dry it flat (if you do hang from a washing line, do so from the bottom of the hem) and avoid direct heat and sunlight.

To iron, use a warm setting.

 


Cotton Garments

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For the most eco-friendly results, we would recommend washing at 30 degrees celsius.

Always wash colours seperately. For best results, turn garments inside out before washing and drying and reshape while damp.

Drying your cotton garments are just as important as washing; do not tumble dry and avoid direct heat and sunlight.

To iron, use a warm setting. Any decorations on garments should be ironed on the reverse side or avoided.


Leather Footwear

Organic materials like leather and suede can degrade over time if they aren’t properly protected from the elements.

To keep the leather in the best condition we recommend cleaning with a damp cloth. Rub the material carefully to remove dust, dirt and the appearance of small marks. Once the product is cleaned, dry with a cloth.

It is important to avoid using a harsh chemicals to keep the leather strong and prevent cracking. Boot polish and dubbin are the best for your items, but be mindful that polish can change the colour of the leather.

To keep the soles clean and to avoid stains over time we advise cleaning the soles with a damp cloth using warm water and low-chemical soap or cleaning product. Avoid the upper shoe when cleaning the sole. Remove dirt and debris from the sole on a regular basis and avoid any strong or industrial chemicals as they can weaken the sole. Dubbin is a good water-proofer and will stop leathers soles from cracking.

Please note, these are guidelines only and Stanley Biggs Clothiers assumes no responsibility for any damage or changes made to garments once worn and/or laundered.